Delivery Policies

Delivery policies

Turnaround time is from the next business day you place your order. It consists of processing time and shipping time.

----- Processing time-----
The time we need to package your order and get it ready for shipping. For most items, it takes us between 4 - 7 business days.

----- Free Local Pick Up in Kingston, Ontario-----
Local customers can select the free 'Pick Up' option during check out and collect their piece(s) 1 - 7 business days after purchase between 9am - 7pm at 913 Pembridge Crescent, Kingston Ontario.

----- Shipping time-----
Shipping time starts the day Canada Post has your package. Shipping time differs by destination and shipping method.

We are not responsible for any delay caused by the postal service after we drop off packages to them. Please make sure you understand this before placing orders.

We provide the following shipping method by destination
❤ Canada
► Standard shipping with tracking

❤ US
► Standard shipping with tracking

❤ International
► Standard shipping with tracking
Currently, we do not offer express shipping outside of Canada and US.
It is the buyer's responsibility for any custom duty fee that might be charged from delivery. How the import duty will be charged depends on each country's custom policies.

Incorrect address on order

If you left an incorrect address on order, please contact me within 4 hours of placing your order.
I include a note in the order confirmation email to remind my customers to double check their shipping address after their order is placed.

We are not able to change your shipping address after packages are dropped off to the post office. What happens is if the package is not accepted by the person who lives in the wrong address, it will usually be returned to me. This returning process takes a long time, sometimes it can be up to 1-2 months. Once we receive it, you will need to pay an additional shipping fee in order for me to deliver it to an updated address.