Returns & Exchanges
Returns & Exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 4 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom orders
- Items on sale
Returns and exchange details
► CHANGE OF ORDER / CANCELLATION OF ORDER
I try to process orders as quickly as possible in order for my customers to receive their jewelry in a timely manner. If you need to make any changes to your order or cancel your order, please do so within 4 hours of placing the order, or before you receive the “Your Order Has Shipped! notification, whichever is earlier.
Refunds will usually appear on your card statement within 5-7 business days. Occasionally, refunds can take up to 30 days to appear.
► RETURNS/EXCHANGES
We accept unworn and uncustomized returns and/or exchanges within 14 days of when your package was delivered. Returns/exchanges are NOT accepted on custom pieces, unless we made an error. Please contact me at sherryvjeffery@gmail.com for refunds/exchanges.
♢ RETURNS
Returns will be processed in approximately 2-3 weeks. For returns, I refund the purchase price minus a 10% restocking fee. I do NOT refund shipping costs.
♢ EXCHANGES: FOR A DIFFERENT ITEM
I try to process orders as quickly as possible in order for my customers to receive their jewelry in a timely manner. If you need to make any changes to your order or cancel your order, please do so within 4 hours of placing the order, or before you receive the “Your Order Has Shipped! notification, whichever is earlier.
Refunds will usually appear on your card statement within 5-7 business days. Occasionally, refunds can take up to 30 days to appear.
► RETURNS/EXCHANGES
We accept unworn and uncustomized returns and/or exchanges within 14 days of when your package was delivered. Returns/exchanges are NOT accepted on custom pieces, unless we made an error. Please contact me at sherryvjeffery@gmail.com for refunds/exchanges.
♢ RETURNS
Returns will be processed in approximately 2-3 weeks. For returns, I refund the purchase price minus a 10% restocking fee. I do NOT refund shipping costs.
♢ EXCHANGES: FOR A DIFFERENT ITEM
Please contact me at sherryvjeffery@gmail.com and I will work with you to ensure you are happy and end up with the piece that you want.
Questions about your order?
Please contact me if you have any problems with your order.